What is the role of artificial intelligence in information systems? Well, there are a lot of use cases for artificial intelligence in everyday life, but what about AI in IT? The effects of artificial intelligence in business heavily include IT.

Are you scared of AI jargon? We have already created a detailed AI glossary for the most commonly used artificial intelligence terms and explained the basics of artificial intelligence as well as the risks and benefits of artificial intelligence for organizations and others. So, it’s time to explore the relationship between artificial intelligence and information technology.

Artificial intelligence and information technology: The connection

Artificial intelligence and information technology are merely trendy terms used interchangeably in the wake of industry 4.0. Artificial intelligence (AI) has demonstrated its importance by reviving the information technology industry. You can explore the effect of artificial intelligence in Industry 4.0 with this article.

Obviously, software, data transmission methods, and computers are at the heart of information technology. But in the background, general artificial intelligence defines upcoming technologies and applications using AI-assisted technology. Are you confused? Let’s briefly remind you what they are.

The ultimate combination of success: AI & IT
Artificial intelligence and information technology are connected in various areas

What is artificial intelligence with examples?

The area of computer science known as artificial intelligence (AI) is focused on creating intelligent machines that think and behave like humans.

According to Verified Market Research, the artificial intelligence business was worth $51.08 billion in 2020. By 2028, this amount is anticipated to have grown more than ten times in just eight years, reaching $641.3 billion, with a Compound Annual Growth Rate (CAGR) of 36.1 percent.

These are some of the most known examples of AI:

Let’s check how they work quickly.


One of the most well-liked personal assistants that Apple offers on the iPhone and iPad is Siri. The user engages with the amiable female voice-activated assistant regularly. She helps us launch applications, send messages, make voice calls, get directions, find information, add events to the calendar, and even play some music for you.

The ultimate combination of success: AI & IT
Artificial intelligence and information technology: Siri is one of the best examples of AI

Siri uses machine learning to become smarter and better comprehend requests and questions made in natural language. It is undoubtedly one of the most well-known examples of a device’s use of machine learning.

Check out the 15 real-life examples of machine learning


One of the better instances of the behavioral version to raise the intelligence of customer support agents currently on the market is Cogito, which Dr. Sandy and Joshua first co-founded. The business combines behavioral science and machine intelligence to improve customer collaboration for phone professionals.

Do you know that artificial intelligence customer services are on the rise?

Cogito can be used on any of the daily millions of voice calls. The AI solution evaluates the human voice and offers in-the-moment direction to improve behavior.

Nest (Google)

One of the most well-known and prosperous artificial intelligence businesses, Nest, was purchased by Google for $3.2 billion in 2014. The Nest Learning Thermostat employs behavioral algorithms to reduce energy use based on your schedule and habits.

It uses a clever machine learning method that programs itself in about a week and learns what temperature you prefer. Furthermore, if no one is home, it will shut off automatically to conserve energy.

Since some parts of this solution will employ BLE services and solutions, it combines both artificial intelligence and Bluetooth low energy.

Does it sound like robots? “Are robots artificial intelligence” is a question that needs to explore separately.

What is information technology with examples?

Information technology (IT) is the creation, processing, storage, secure transmission, and exchange of all forms of electronic data.

IT includes computers, networking, storage, and other physical devices. As opposed to the technology utilized for personal or leisure purposes, IT is typically used in the context of corporate activities. Telecommunications and computer technology are both included in the business usage of IT.

These are some of the common examples of IT and teams at work:

  • Server upgrade
  • Security monitoring
  • Business improvement

Let’s take a closer look at them.

Server upgrade

IT staff will choose and purchase replacement servers, configure and deploy the new servers, backup the data and applications on the current servers, transfer them to the new servers, check that the new servers are operating properly, and then repurpose or decommission and dispose of the old servers.

The ultimate combination of success: AI & IT
Artificial intelligence and information technology: Server upgrade is one of the most inconvenient jobs for IT

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Security monitoring

Businesses frequently use monitoring and logging tools to monitor activity in systems, networks, and applications.

Do you know how employees ignore cybersecurity training?

When IT staff receives alerts of potential threats or noncompliant behavior, such as a user trying to access a restricted file, they check logs and other reporting tools to investigate and identify the source of the alert. They then act quickly to address and remediate the threat, frequently resulting in changes and improvements to security posture that can stop future occurrences.

Business improvement

A company needs a crucial application to be more available for revenue or business continuity objectives. The IT team can be asked to design a high-availability cluster to boost the application’s performance and resilience and make sure it can keep running even in the event of a single outage. Enhancements to data storage protection and recovery can be combined with this.

Is artificial intelligence part of information technology?

Artificial intelligence is not a part of information technology. However, artificial intelligence and information technology are connected in various areas, and the distinction between artificial intelligence and information technology is significant.

What is the difference between IT and artificial intelligence?

AI and machine learning aim to mimic human abilities such as speech recognition, information processing, learning, performance, and adaptation. However, the foundation of information technology systems is data evaluation, archiving, collection, and analysis.

AI is the science and engineering of making intelligent machines, especially intelligent computer programs. It is related to the similar task of using computers to understand human intelligence, but AI does not have to confine itself to methods that are biologically observable.

– John McCarthy

Data transmission and manipulation are the exclusive capabilities of information technology. In contrast, AI-driven applications collaborate more closely to improve IT operations and speed up problem-solving. In the context of the IT landscape, this increases the intelligence of artificial intelligence software.

Check out the effect of artificial intelligence in developing countries

The roles of artificial intelligence in information systems

Many fundamental problems in the IT business are now being solved and optimized by new developments brought about by the digital transformation and the adoption of AI technology by many industries. Artificial intelligence and information technology are heavily related.

The ultimate combination of success: AI & IT
Artificial intelligence and information technology produce productive outcomes

Almost all technological applications, including information technology, are centered on artificial intelligence (AI). AI systems have lessened the strain on developers by boosting productivity, increasing efficiency, and guaranteeing quality. Previously nearly impossible, the development and deployment of IT systems on a broad scale are now feasible thanks to AI’s creation of sophisticated algorithmic functions.

Thanks to AI, IT has improved in certain areas like:

  • Data security
  • Process automation
  • Coding productivity
  • Quality assurance
  • Server optimization

Let’s examine how AI is changing information technology.

Data security

Why is it crucial to have secure systems in information technology? An IT system keeps private data on the general public, governments, private & public organizations, etc., and this data needs to be constantly secured.

Check out the cybersecurity best practices in 2022

A secure system should be the top consideration when creating an information system. And the AI system can overcome these obstacles by creating a smart system that recognizes dangers and data breaches, as well as early warnings and solutions to security-related problems. It is one of the most important examples of artificial intelligence and information technology connection.

Process automation

The goal of an AI system that incorporates deep learning networks is to automate the backend process to save time and money.

As IT staff complete tasks, AI-programmed algorithms eventually learn from errors and automatically improve the code.

Coding productivity

Artificial intelligence employs several algorithms that can directly assist programmers in finding and fixing software issues in code authoring. To help engineers write clean, bug-free code, several forms of artificial intelligence have been developed to make suggestions. This has increased efficiency and productivity.

The ultimate combination of success: AI & IT
Artificial intelligence and information technology: If coding productivity increases, businesses’ incomes most likely rise too

The AI system will be able to make helpful suggestions by analyzing the structure of the code, which will increase productivity overall and reduce downtime during production. It is one of the most useful examples of artificial intelligence and information technology connection.

Quality assurance

A key quality assurance component is using the appropriate tools during the development cycle.

In other words, AI techniques can assist software engineers in using the appropriate tools to resolve various application defects and difficulties and automatically modify them throughout the development cycle.

Server optimization

The hosting server is frequently inundated with millions of requests every day. When this occurs, the server must load any requested web pages from users.

Some servers may become unresponsive and eventually slow down due to the constant barrage of requests. AI can assist with host service optimization to raise overall operations and customer satisfaction. AI will be utilized increasingly to combine IT workforce requirements as IT needs increase and to enable seamless integration between the current business and technology operations.

Check out how is artificial intelligence used in the military

How do artificial intelligence and information technology work together?

In addition to being utilized in software development and testing, artificial intelligence and information technology can also be used in the following ways.

AI in service management

Regarding service management, AI and machine intelligence are also commonly used. Companies may use their resources more efficiently and deliver services at lower costs when they employ AI for service management.

AI will equip IT organizations with a self-resolving service desk that will enable them to assess their input data and offer users appropriate suggestions and solutions. This is made possible by machine learning. They will be able to track customer behavior, offer ideas, and offer self-help alternatives by utilizing AI, which will improve the efficiency of the service management process.

In other words, AI will improve the self-service experience for users.

A more strategic approach can help IT in its operational procedures because AI is a potent business tool. The AI technology will offer suggestions for process optimization and even assist in creating a thorough company plan by observing and analyzing user activity.

AI for IT Operations (AIOps)

Artificial intelligence (AI) for IT operations refers to the application of AI to manage Information Technology based on a multi-based platform.

The ultimate combination of success: AI & IT
Artificial intelligence and information technology: AIOps’ popularity increased regularly

Big Data and machine learning are the two primary technologies employed in AIOps. Using data from the past and present, these automate data processing and decision making.

The planned outcome of utilizing AIOps is a continuous analysis that will offer solutions and permit the ongoing implementation of adjustments and enhancements in IT infrastructure. The utilization of the AIOps platform, which may be seen as the ongoing development of information systems, will combine performance management, service management, and automation to accomplish its intended purpose.

Over the past few years, AIOps has become more and more popular for several reasons. We can list the rising number of information sources, the rising volume of data gathering systems, and the rising volume of regulated system changes among them.

As a result, it’s also getting harder for experts and professionals to maintain track of all of these systems, let alone react to any problems in a useful manner.

AI in business process automation

As was already mentioned, automation is one of AI’s main advantages for the IT industry. Since AI is now a part of practically every job process, a lot of work may be completed without the direct involvement of a human.

IT departments will be able to automate many of their operational operations thanks to the capabilities of deep learning technology, which will help them save money and do away with a lot of human labor. In addition, AI algorithms are created to draw lessons from the past, so they are constantly improving.

IT firms can improve their AI applications in other niches by leveraging AI for automation. Simply said, AI will support the operation and management of computer systems, supporting all other forms of computation.

AI in fraud detection

Thanks to modern technology, fraud detection has become considerably simpler for businesses. However, it has also increased the number of methods that fraudsters are using at the same time.

The ultimate combination of success: AI & IT
Artificial intelligence and information technology: Fraud detection is one of the most crucial areas for a firm

For most firms, identifying fraud will require a multi-layered strategy that often includes statistical data analysis and AI. Several artificial intelligence tools are employed in the detection of fraud. One of these is machine learning, which is significantly more efficient than people processing massive volumes of data.

Additionally, it may be made to improve over time in terms of speed and precision. Machine learning techniques can spot fraudulent behavior patterns by examining past data that featured comparable conditions. The IT department will then use the combined data to develop more potent future preventive measures and take the necessary action against these cybercriminals. It is one of the most important outcomes of artificial intelligence and information technology.

Future of artificial intelligence and information technology

84% of companies believe AI will aid in securing and/or preserving a competitive edge. A similar percentage of businesses—roughly 75%—believe this technology will enable them to expand into new markets and endeavors. Additionally, about 80% of tech executives see AI as a way to increase productivity and add new jobs. 79% of CEOs claim that AI will make their jobs simpler and more effective, while 36% see AI’s primary goal as freeing up staff to work on more creative tasks.

So, will AI replace IT?

The ultimate combination of success: AI & IT
Artificial intelligence and information technology: Most people are afraid of AI because they think AI will take their job

One of the main reasons some businesses are hesitant to use artificial intelligence technology is that they worry that it will render many jobs outdated and irrelevant.

The rise of artificial intelligence design: Will AI replace designers?

These expressed worries that “robots” will replace people are not entirely unwarranted because some tasks are better performed by cutting-edge AI, especially when they call for processing large amounts of data. Because the machines don’t require frequent breaks, superintelligent AI has been employed to complete various jobs faster and more efficiently than the human brain has ever been able to.

Nevertheless, it’s crucial to remember that technological advancements have historically led to the loss of particular jobs. These job losses have, however, always been offset by the creation of new ones, sometimes in industries where none previously existed.

Many parts of information technology will require human input and cannot be substituted by artificial intelligence, like self-driving automobiles. Instead, businesses should concentrate on how IT specialists can use AI to increase their organization’s overall effectiveness.

AI’s impact on IT is already visible in data security, process automation, coding productivity, quality assurance, and server optimization. In the future, the impact undoubtedly will rise, making IT professionals’ lives more productive.

Are you an IT staff member and want to succeed with AI solutions? You can start your journey with a master’s in artificial intelligence and enhance your knowledge.

The ultimate combination of success: AI & IT
Artificial intelligence and information technology: It is never too late to join the AI-driven revolution


New technological developments were made possible by the digital transformation and the revolutionary adoption of technology by various industries, which helped to solve and optimize the industry’s primary problems.

Check out how is artificial intelligence changing the recruiting process

In the field of information technology, artificial intelligence has been rapidly gaining ground and is not showing any indications of slowing down. This technology is revolutionizing many sectors of the economy by increasing productivity, effectiveness, and attention to the most important tasks through machine learning and deep learning.

The main applications of AI have been in quality assurance, service management, and process automation. Additionally, the idea of AIOps provides a more effective way to manage IT operations.

Do you know data architects, cloud computing jobs, data engineer jobs, machine learning engineers, and artificial intelligence careers are hot and on the rise?


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